Bristol Community Health (BCH) is a growing Community Interest Company and not-for-profit social enterprise providing NHS community health services to the people of Bristol. We provide over 35 different services, ranging from community nursing teams and end of life care to prison healthcare, diabetes support and physiotherapy. They employ over 1,000 staff, the majority of whom are highly skilled frontline clinicians. BCH pride themselves in serving the community with quality and dignity in care. This year, BCH will equip their practitioners with 750 tablet devices to allow better communication with their patients and access to vital healthcare information.
As a result of this move to digital, BCH commissioned us to design and build a simple and easy to use multisite to meet the diverse needs of both their patients and staff. The main objective was to create a platform which gave patients and staff easier access to vital information. The site also needed to be fully responsive across different desktop, mobile and specific tablet devices, as well as being adaptable for users with learning disabilities.
We spent a good chunk of time working on the site’s architecture and establishing what the key pathways through the site were. We looked at key areas such as the services page and search and created simple, user centred designs. We also designed features that would allow BCH to add in vital content such as contact details and downloadable resource files.
It was essential that the new site was built over a responsive framework as practitioners would be using the site both at work and on their tablet devices during home visits. For accessibility the website was made in line with the W3c Web Accessibility Guidelines, which included testing being carried out on all major modern and legacy browsers. We also added in functions for visually impaired users such as the option to view the site in high contrast and adapt text size.
Alongside the public site, we also designed and developed an extensive staff area to the site. This area is accessible via secure login and includes an area for internal announcements, a My Favourites function which allows users to bookmark certain pages on the site to come back to later and a Policies and Guidelines page which is a helpful resource for gaining access to important internal documents.
To visit the full site click here.